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Remote Setup & Onboarding SOP

Cyou delivery workflow: burn-in, export pack, screenshare onboarding, and operator handover.

Remote Setup & Onboarding SOP (Cyou Phone Farm)

What “remote setup” includes

Cyou engineers configure your **licensed** mirror/group-control workspace on hardware we ship—not resale of third-party license keys by default.

Typical scope:

  • USB hub port map and powered topology validation
  • USB screen projection baseline on control PC
  • LAN OTG scan ranges on farm subnet (if ordered)
  • Device groups and operator monitor layout
  • Batch APK canary workflow documentation
  • Operator handover checklist and escalation path

Delivered via **Remote Control Configuration**, **Group Control Onboarding**, or **Starter / Studio Pro / Enterprise** packages on /services/packages.

Delivery SOP timeline

| Stage | Cyou action | Buyer action | |-------|-------------|--------------| | Order confirmed | Proforma accepted, production slot | Provide destination, plug type, control software choice | | Burn-in | 72h factory script, serial sheet per node | — | | Pre-shipment (optional) | Chassis + packed carton photos/video | Review before seal | | Export pack | Foam brace, invoice, packing list | Prepare importer details | | Transit | DHL/FedEx/UPS handoff | Track and inspect on arrival | | Remote onboarding | Screenshare session(s) per package tier | Control PC ready, hub cabled | | Handover | Runbook + spare-parts list | Internal operator training |

After remote session

  • Run your real app matrix on canary group before fleet rollout.
  • Document VLAN egress if using segmented device labs.
  • Schedule quarterly fan cleaning—see Help cooling articles.
  • /deployment
  • /help/after-purchase-guide
  • /help/device-connection-video-guide
  • /services
  • /contact

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